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Privacy Policy

Privacy and Policies

The Independent Bookstore is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to The Independent Bookstore Website and governs data collection and usage. By using The Independent Bookstore website, you consent to the data practices described in this statement.
Collection of your Personal Information
The Independent Bookstore collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Independent Bookstore also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests, and favourites.
There is also information about your computer hardware and software that is automatically collected by www.indiebookstores.com.au. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by The Independent Bookstore for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Independent Bookstore Web site.
Use of your Personal Information.
The Independent Bookstore collects and uses your personal information to operate The Independent Bookstore Web site and deliver the services you have requested. The Independent Bookstore also uses your personally identifiable information to inform you of other products or services available from The Independent Bookstore and its affiliates. The Independent Bookstore may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
The Independent Bookstore does not sell, rent, or lease its customer lists to third parties. The Independent Bookstore may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, The Independent Bookstore may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to www.indiebookstores.com.au, and they are required to maintain the confidentiality of your information.
The Independent Bookstore does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
The Independent Bookstore keeps track of the pages our customers visit within www.indiebookstores.com.au, in order to determine what The Independent Bookstore services are the most popular. This data is used to deliver customized content and advertising within The Independent Bookstore to customers whose behaviour indicates that they are interested in a particular subject area.
The Independent Bookstore  Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Independent Bookstore  or the site; (b) protect and defend the rights or property of The Independent Bookstore ; and, (c) act under exigent circumstances to protect the personal safety of users of www.indiebookstores.com.au, or the public.

Use of Cookies

The Independent Bookstore Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.indiebookstores.com.au pages, or register with www.indiebookstores.com.au site or services, a cookie helps www.indiebookstores.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.indiebookstores.com.au features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.indiebookstores.com.au.
The Independent Bookstore uses Google Analytics to track information about web site usage. To opt out of Google Analytics click Opt Out to go to Google Analytics download.
Security of your Personal Information
The Independent Bookstore secures your personal information from unauthorized access, use or disclosure. The Independent Bookstore secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).
Changes to this Statement
The Independent Bookstore will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. The Independent Bookstore encourages you to periodically review this Statement to be informed of how The Independent Bookstore is protecting your information.
Contact Information
The Independent Bookstore welcomes your comments regarding this Statement of Privacy. If you believe that The Independent Bookstore has not adhered to this Statement, please contact The Independent Bookstore at sales@indiebookstores.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Conditions of Use
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.

Shipping & Returns

Postage Rates
Shipping Tiers
Orders over $50 are FREE
Under $50 Standard Sendle/Auspost shipping rates
For international postage please contact us or order via your local buy books online stores in your country such as Barnes & Noble, Waterstones and Amazon or Book Depository.
Despatch of Your Order
A 'shipping' email will be sent once your order has been despatched from our stores. It is too late to contact us with change of address details after you have received this email. If you have not received this email, your order is still being processed.
In Stock at The Independent Bookstore 
Items that are in stock at The Independent Bookstore will state that they are ‘in stock’. These items will be shipped within 1 to 3 business days. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, despatch time for 'in stock' items can be delayed due to increased volume of orders.
Items Not In Stock at The Independent Bookstore 
Items that have a NOT in stock message on the product information page of the individual title will need to be ordered - or occasionally the item may be out of print/no longer available.
Items generally arrive at our store within 4 to 7 days. Items that are in stock at smaller Australian suppliers will deliver within 7 to 14 days. If items are not readily available, then our Order Processing Team will endeavour to contact you to discuss the time frame for these items. Whilst we endeavour to keep our inventory as up to date as possible, there may be the occasional item listed that has recently gone out of print or that the publisher has decided to withdraw from sale or cancel (in the case of new releases). If you order one of these items, you will be advised, and a refund will be given. Items that are Not Yet Published will be ordered automatically and shipped upon receipt from the distributor.
Australia Post Deliveries
The majority of our parcels are sent by the standard Australia Post parcel delivery service.
Average Delivery Times
Melbourne Metro, Mornington Peninsula - 1 to 3 business days
Sydney Metro, Brisbane Metro, ACT, Adelaide - 2 to 5 business days
Hobart, Perth, NT Metro - 4 to 10 business days
NSW, QLD, VIC, SA and TAS Country - 5 to 10 business days
NT and WA Country - 8 to 15 business days
Refund and Returns.
Your satisfaction is our first priority at The Independent Bookstore. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
RETURNS DEPARTMENT
The Independent Bookstore 
218A SKIPTON ST, BALLARAT VICTORIA 3350
And also include the following information:
• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange for a new title. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Thank you and continue to support local new Australian authors.

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture.

We pay our respects to their Elders past, present and emerging.

Supporting Independent Authors of Australia and New Zealand.